Support

For faster support, send any questions and request directly to contact@tanup.app

Response Time

We typically respond to support inquiries within 24-48 business hours.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: Limited support

Information to Include

When contacting support, please include:

  • •Your device model and iOS version
  • •App version number
  • •Description of the issue or question
  • •Screenshots if applicable
  • •Steps to reproduce the issue (if reporting a bug)

Privacy

All support communications are handled confidentially in accordance with our Privacy Policy.